Approach to solving area issues

Challenges in the area

• Challenges during disasters and pandemics.

  During disasters and pandemics, it is difficult for regional disaster response headquarters to centrally grasp the damage status of each medical institution and the available medical resources. Consequently, there is no established system to guide and direct affected Tokyo residents to appropriate medical institutions and ensure the prompt provision of life-saving medical care.

• Challenges in creating future follow-up cases.

  Many medical institutions, especially public hospitals, are operating at a financial deficit, and the shortage of personnel is expected to worsen in the future. Against this backdrop, it is difficult for many medical institutions to implement services such as digital transformation (DX) that require significant costs and manpower, posing challenges for creating future follow-up cases.

Direction for problem-solving

• Solutions to challenges during disasters and pandemics.

  To enable regional disaster response headquarters to respond swiftly as situations change rapidly, we aim to develop and implement a service that automatically acquires real-time data on key medical resources necessary for the continuation of medical care (such as damage status, congestion levels, and staff presence) and visualizes this information through a dashboard.

• Solutions to challenges in creating future follow-up cases.

  By analyzing congestion levels during normal times and sharing and analyzing staff presence information, we aim to optimize operations to reduce costs, shorten patient wait times, and enhance care. Additionally, through these efforts, we aim to create examples of DX service implementation and lower the barriers to adoption by packaging these services.

Project Overview

Targeted Service

Implementation of a service that ‘automatically acquires in real-time’ and ‘visualizes through a dashboard’ the key medical resources necessary for the continuation of medical care during disasters and pandemics.

Desired state through the implementation of the service

• By quickly and in real-time grasping the status of building and equipment damage, the number of patients visiting, and the working status of staff during disasters—information that was previously communicated by phone or manual input—it is expected to expedite medical care for Tokyo residents (estimated at about 460,000) during disasters and pandemics.
• Even during normal times, by utilizing information on hospital congestion levels and staff working status, it is expected to reduce patient wait times through congestion mitigation (benefiting approximately 450,000 outpatients annually) and expedite patient care through proper staff allocation (benefiting approximately 660,000 outpatients and inpatients annually).

Project Outcome

In April 2024, we implemented a disaster status service at Tama General Medical Center that automatically acquires and visualizes the operational status of electricity, gas, water, elevators, and other utilities in real-time. The timeline feature also allows for sharing status updates via text, aiming to expedite medical care, especially during disaster response.

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